The Best Live Chat Software of 2021

Live Chat Software BadgeLive chat software apps are a must for companies that want to engage with customers online. LiveChat is our top pick for its wide range of features and affordable pricing options. But every business has different needs, so we’ve also included nine other live chat software apps that offer other tools and pricing plans.

Top 10 Live Chat Apps to Try

How We Chose the Best Live Chat Apps

We’ve focused on apps that offer auto agent routing, targeted messaging, lead tracking, and other capabilities your team may need. Before you decide which live chat software to use, think about which features are most important to you.

Choose the live chat software app that’s right for you

Most of the apps on our list have the same core capabilities, but have different pricing structures for teams of different sizes. The number of agents on your team may play a role in which live chat software is right for you. You might also want to consider what type of customer support is available via email, phone, or help center.

Make the most of free trial offers

Before committing to a lengthy subscription, take advantage of free trials. The live chat software options on our list offer trials ranging from two weeks to 45 days, so it may be worth trying out more than one app before making a decision.

Our Live Chat Software App Reviews

LiveChat— Top Pick

LiveChat App feature

Download: Android | iOS

LiveChat is our top pick for the wide range of features and integrations available. It supports omnichannel messaging, which means agents can communicate with customers via email, Messenger, WhatsApp, SMS, and more, all from a single platform. LiveChat also integrates easily with MailChimp, Zendesk, Hubspot, and other enterprise-level software, and can be installed on WordPress with a free plugin. Other features include an AI chatbot that can route messages to the right agent, such as your sales or support team. Pricing starts at $16/agent, depending on which features you need.

Notable features:

  • 14-Day Free Trial
  • Subscription Plans: Starter: $16/agent/month, Team: $33/agent/month, Business: $50/agent/month, Enterprise: Custom quote
  • Support available: Help Center, Live Support, Email, Phone
LiveChat Pros & Cons
What we like What we don’t like
Omnichannel messaging Month-to-month pricing is higher
CRM integrations Single Sign-On costs extra
WordPress plugin  

tawk.to — Best Free Software

Tawk.to App feature

Download: Android | iOS

tawk.to is our pick for the best free live chat software, since it’s free to use indefinitely with no limit on how many agents can be on your team. tawk.to provides many of the same features as other live chat apps, including the ability to respond to messages from any mobile device and use pre-written shortcuts to stay on brand and save time. tawk.to also supports translations into more than 45 languages, includes a knowledge base, and offers live agent support for $1 per hour. This is a good option if you don’t have enough agents on your team to cover multiple time zones. There are no ads. However, you can remove the “Chat by tawk.to” logo, rebrand your email with a custom address and footer, and whitelabel your knowledge base with your own domain for $19/month.

Notable features:

  • All features included for free with tawk.to branding
  • White label version: $19/month
  • Support available: Live Chat, Phone, Email, Help Center, Tickets
Tawk.to Pros & Cons
What we like What we don’t like
No limit on team size No automated chatbot at this time
Option to hire live agents  

LivePerson — Best Free Trial

LivePerson App feature

Download: Android | iOS

LivePerson gets the top prize for Best Free Trial, with its 45-day free trial for small to mid-sized businesses (SMBs), longer than any other live chat software on our list. You can expect to pay $40 per user per month for the standard package, or $90 per user for premium features, which include AI-powered conversational tools and cross-platform capabilities. LivePerson can tailor its services to specific industries, such as retail, banking, travel, and insurance. For example, airlines can use the chatbot to help their customers book or upgrade flights, while insurance companies can automate the claims process.

Notable features:

  • 45-Day Free Trial
  • Subscription Plans: Standard: $40/user/month, Premier: $90/user/month
  • Support available: Live Support, Knowledge Base, Tickets
LivePerson Pros & Cons
What we like What we don’t like
Lengthy free trial No option to export chats
Industry-specific capabilities  

Intercom — Best for Small Teams

Intercom App feature

Download: Android | iOS

Intercom is the best live chat software on our list for small teams, because it offers pricing plans specifically for “very small businesses.” The Start plan costs $59/month and includes one seat, while the Grow plan costs $119/month and includes five seats. Intercom also offers advanced features for eligible early stage startups for only $65/month, while mid-sized companies can upgrade to their Accelerate and Scale plans. In addition to live chat features, businesses can develop product tours and offer other customer experiences. Intercom supports hundreds of integrations with tools like Slack, HubSpot, and GitHub using a custom API.

Notable features:

  • 14-Day Free Trial
  • Subscription Plans: Start: $59/month, Grow: $119/month, Accelerate: $499/month, Scale: $999/month
  • Support available: Live Support, Email, Help Center, Forum
Intercom Pros & Cons
What we like What we don’t like
Custom API integrations Steep pricing structure for SMBs
Helpful community forum  

HubSpot Live Chat — Best for Enterprise Users

HubSpot Live Chat App feature

Download: Android | iOS

HubSpot Live Chat is best for enterprise users because it provides a full suite of features and integrations including sales, service, and marketing tools. The Starter subscription plan costs $50 per month and includes up to 1,000 marketing contacts, while the Enterprise plan starts at $3,200 per month for up to 10,000 contacts. This means you’ll only pay for the customers you actually market to, not your non-marketing contacts, and you can store up to 15 million contacts in all. Hubspot’s pricing model can be complex, but several bundled options are available, and there’s even a Startups Program that offers 90% off for eligible companies. Paid plans come with a 14-day free trial, while basic CRM and chatbot features are always free.

Notable features:

  • 14-Day Free Trial
  • Subscription Plans: Starter: $50/month, Professional: $890/month, Enterprise: $3,200/month
  • Support available: Help Center, Chat, Phone, Email, Community
HubSpot Live Chat Pros & Cons
What we like What we don’t like
Discounts for eligible startups Complex pricing structure
Integrates with CRM software  
Non-marketing contacts are free  

LiveAgent — Best for Customer Support

LiveAgent App feature

Download: Android | iOS

LiveAgent lets you offer multiple customer support solutions, including a knowledge base and community forum, making it the best live chat software for customer support. It also has built-in “gamification” options to incentivize your agents. There are three pricing options to choose from, as well as a free forever plan that can only be used on a single URL and store up to seven days of chat history. To get multi-channel live chat, you’ll need to sign up for the Ticket+Chat plan, which starts at $29/agent/month, or the all-inclusive plan for $39/agent/month. Key features include unlimited chat buttons, proactive chat invitations, and chat satisfaction surveys.

Notable features:

  • 14-Day Free Trial
  • Subscription Plans: Ticket: $15/agent/month, Ticket+Chat: $29/agent/month, All-inclusive: $39/agent/month
  • Support available: Live Support, Help Desk, Email, Phone, Tickets
LiveAgent Pros & Cons
What we like What we don’t like
24/7 customer support Free plan has limitations
Gamification features  

ZenDesk Chat— Best for Remote Teams

ZenDesk Chat App feature

Download: Android | iOS

ZenDesk Chat is great for remote teams because it allows your agents to express a consistent company culture through automated responses, GIFs, and emojis. Agents can also see a customer’s profile and conversation history to provide more personalized responses. ZenDesk Chat isn’t a standalone product, but is included as part of Zendesk for Service and ZenDesk for Sales. A limited free version is available, while paid plans start at $14 per agent per month. You can also use ZenDesk as an internal helpdesk to improve your team’s productivity.

Notable features:

  • 30-Day Free Trial
  • Subscription Plans: Lite: $0, Team: $14/agent/month, Professional: $29/agent/month, Enterprise: $59/agent/month
  • Support available: Help Center, Live Chat, Email, Phone
ZenDesk Chat Pros & Cons
What we like What we don’t like
GIFs, emojis, and typing indicators Complex pricing structure
Customer profiles and conversation history Limited free version

Freshchat — Best for AI Chatbots

Freshchat App feature

Download: Android | iOS

While most of the live chat tools on our list offer some AI functionality, this is where Freshchat really stands out. It allows you to build chatbots yourself using its “no-code” builder, so you can set up conversation flows that guide customers through a troubleshooting process. Freshchat also has an API library that companies can use to integrate chats with third-party applications and CRM platforms, as well support for custom widgets and multiple languages. Pricing plans are based on the number of agents and include at least 1,000 bot sessions per month.

Notable features:

  • 21-Day Free Trial
  • Subscription Plans: Sprout: Free, Blossom: $15/agent/month, Garden: $29/agent/month, Estate: $45/agent/month, Forest: $69/agent/month
  • Support available: Live Support, Email, Phone, FAQs, Knowledge Base, Community Forum
Freshchat Pros & Cons
What we like What we don’t like
“No-code” chatbot builder Additional bot sessions cost more
Supports multiple languages 24/5 customer support

Drift Live Chat — Best for B2B

Drift Live Chat App feature

Download: Android | iOS

Drift calls itself a “revenue acceleration platform” with a focus on lead generation, making it the best choice for B2B teams. Special features include message routing so your customers can always reach the right agent or book a meeting with your sales team. Agents can also send video messages and GIFs to provide a more personalized experience. Drift doesn’t display its pricing openly so you’ll have to request a quote, although custom packages are available for early stage startups with less than 50 team members. There is also a free version, but this option only supports one conversation at a time.

Notable features:

  • 15-Day Free Trial
  • Custom quote
  • Support available: Help Center, Live Support, Email, Tickets
Drift Live Chat Pros & Cons
What we like What we don’t like
Chat routing Limited free plan
Built-in scheduling Hidden pricing structure
Video chat feature  

Pure Chat — Best for Analytics

Pure Chat App feature

Download: Android | iOS

Pure Chat offers two simple pricing plans and a 30-day free trial, making it suitable for small and mid-sized teams looking for cross-platform chat software. Its detailed visitor dashboard makes it the best option on our list for real-time analytics, with the option to view a visitor’s conversation history and see which pages they’ve visited before engaging them in a chat. The Growth plan costs $49 per month for up to four agents, and $13/month for each additional agent. All plans include customized widgets, chat history, and canned responses, but you’ll have to upgrade to the Pro plan in order to remove the Pure Chat branding.

Notable features:

  • 30-Day Free Trial
  • Subscription Plans: Growth: $49/month, Pro: $99/month
  • Support available: Live Support, Help Articles
Pure Chat Pros & Cons
What we like What we don’t like
30-day free trial Pure Chat branding
Simple pricing plans  

Live Chat Software Apps: Features Summary Table

Live Chat Software Apps Comparison Table
App Subscription Fees or In-App Purchases
LiveChat — Top Pick Starter: $16/agent/month
Team: $33/agent/month
Business: $50/agent/month
Enterprise: Custom quote
tawk.to — Best Free Software White label version: $19/month
LivePerson — Best Free Trial Standard: $40/user/month
Premier: $90/user/month
Enterprise: By quote
Intercom — Best for Small Teams Start: $59/month
Grow: $119/month
Accelerate: $499/month
Scale: $999/month
HubSpot Live Chat — SUPERLATIVE Starter: $50/month
Professional: $890/month
Enterprise: $3,200/month
LiveAgent — Best for Customer Support Ticket: $15/agent/month
Ticket+Chat: $29/agent/month
All-inclusive: $39/agent/month
ZenDesk Chat — Best for Remote Teams Lite: $0 Team: $14/agent/month
Professional: $29/agent/month
Enterprise: $59/agent/month
Freshchat — Best for AI Chatbots Sprout: Free
Blossom: $15/agent/month
Garden: $29/agent/month
Estate: $45/agent/month
Forest: $69/agent/month
Drift Live Chat — Best for B2B Custom quote
Pure Chat — Best for Analytics Growth: $49/month
Pro: $99/month